There are many variations of passages of Lorem Ipsum available, but the majority have they an suffered alteration in some form, by injected humour, or randomised words which don’t looke even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn’t anything embarrassing hidden in the middle
Our trademark is to deliver industry-leading project and program delivery management services worldwide, ensuring that results are always in line with client objectives. Our experienced professionals assess and understand your priorities, while appraising the technical, environmental, social, and commercial issues surrounding each project. We leverage this extensive experience to plan and implement projects efficiently, with a focus on cost, schedule, quality, and safety. We are here to help guide you on your journey, from initial conceptual development through to final project delivery.
On-demand computing is a model becoming increasingly popular in the cloud computing world. On-demand computing is a model where computing resources are made available as they are needed. In other words, a provider makes its services available to the user as they become necessary. The most obvious benefit of this model is its efficiency in terms of utilization of the available resources. On-demand services allow you to pay only for what you need. This is because they allow you to define your specific data storage and management needs and only get services that will cater to this need. You get a tailor made solution that enables your business to run efficiently.
Procuring Product License without choosing right expert for implementation could be worrisome for adoption. And VnVCS offer Services of domain and Technology experts for product implementation. Team assigned for implementation comprise of Technical and domain experts, Project Co-Ordinator and Testers. With expertise of project deliveries involving VnVCS Products and also 3rd party solutions, Team ensure delivery is a success.
VnVCS’s project management capabilities have resulted in defining sound & stable processes. The project management practice entails measuring key parameters, which ensure delivering right functionality at right time, right quality and at the right cost. As part of the program control, we undertake dependency management, risk & associated alleviation, and contingency planning. Based on the other projects executed by VnVCS, the recommended Governance, communication and escalation mechanism have been described in detail.
We train our clients and the end users of the application solution in a verry described and informative manner, which helps them understand the operation and also the process of operation and better understanding of application. And our expert training team is very focused and dedicated towards better understanding of the client users engagement and flow of work.
Product support plays a vital role in the market in order to achieve and maintain customer satisfaction. Once a customer buys the product, he may have several questions in his mind regarding the product all of which are answered by the product support services provided by the company. VnVCS will provide appropriate resources to manage all type of product related calls registered by business users, IT administrators and supporting users.
VnVCS will provide appropriate resources to manage all type of application related calls registered by business users, IT administrators and supporting users. VnVCS can segregate the calls with escalation of L1 or L2 or L3 based on the severity and complexity of the issue or registered calls under the below agreed response time, resolution time. VnVCS can allocate any level of resources to resolve the registered calls.
9 Hrs x 5 Days
VnVCS offers an option for dedicated Onsite trained IT Engineer at the client premises/location and provide product related assistance and support for the client.
Business users, IT administrators and supporting users will register a call on IT helpdesk tool or VnVCS support resource can log call on behalf of user.
VnVCS support resource will identify the basic issue or interact with users logging the call for better understanding and response. VnVCS support resource can assign call to internal responsible resource or himself can take the call to resolve the case.
Assigned VnVCS support resource will identify the case and update the type of the call like system uptime or incident or SR, end user requirement, bugs etc. Finally call assigned resource will communicate the completion resolution information in the IT helpdesk tool and send mail to call logged user to check and confirm
VnVCS will provide a quality guarantee for the developed production system. VnVCS recognizes that there should be an acceptable level of quality for the delivered product. To that end, we propose the following problem categories:
Severity 1
Severity 2
Severity 3
Severity 4
Customer Critical. Software does not come up or does not remain up long enough for customer to do useful work
Software terminates unexpectedly (i.e. core dumps), or a crucial feature of the software is unavailable, without the possibility of a workaround
Software has non-fataldeficiencies for which a workaround is readily available
Request for Enhancement of product
VnVCS will guarantee that the solution as delivered to CUSTOMER will be free of Severity 1 and Severity 2 problems. This guarantee will remain valid till AMC contract active with Customer.
Furthermore, within the limitations of the time frame required to complete the project / availability of test suites / resources, VnVCS will do its utmost to minimize the severity 3 problems in the code. All severity 3 problems caused by VnVCS and detected prior to system delivery, however, will be fixed to Customer’s satisfaction. Severity 4 problems are good to have and will be taken as product roadmap if any.
In the case of Severity 1 / Severity 2 problems being detected after the code has been handed over to CUSTOMER (and during the product AMC period), VnVCS will be responsible for the debugging and determination of the cause of the problem.
Severity 1 / 2 problems caused because of VnVCS code changes and detected during AMC period will be fixed free of charge.
VnVCS has a ticketing system is a software program that a customer support team uses to create, manage, and maintain a list (or lists) of customer problems. The ticketing system encompasses : Omnichannel support. Ticket routing, categorization, and tagging.
With precise knowledge of the relevant field, we are proud to introduce ourselves as a leading organization involved in handling and consulting with major IT projects in the industry.
With our strong hold on the said domain and high expertise, we are also approached for the overall operational guidance and services pertaining to operations of the clients. Our suggestions and solutions in enhancing the operations are rightly known in the Industry.
VnVCS understands the requirement for customized solutions to suit unique business needs. We have a well-established approach and methodology for application development and maintenance. Beginning with capture and analysis of business requirements, and through all phases of SDLC, VnVCS has well-formulated metrics to avoid disruptions at a later stage. We have always provided high levels of transparency, which assures optimal solutions that deliver tangible business benefits.
VnVCS has proven methodologies and in-depth experience in Oracle-based application support/maintenance, implementation, integration, and reengineering. The VnVCS team has extensive exposure on Oracle tools like Discoverer, OFA, and OSA and core Oracle technologies like SQL and PL/SQL, Developer 2000 (D2K), Designer 2000